If you are not 100% satisfied with one of our products purchased directly from Penalty's website, you may exchange it for a different model and/or size within 30 days of the original order and we will pick-up the shipping costs. The items must be unused and in their original packaging.
You may return it within 30 days of purchase for a full refund or for an exchange of equal or lesser value. (Please note the exceptions below) After 30 days, we will consider any items for return that are defective due to materials or craftsmanship, unless you signed up for our extended warranty.
We require proof of purchase to honor a refund or exchange. If you ordered through our website, we will have a record of your purchase.
The shipping address for Exchanges & Returns
601 Brickel Key Drive Suite 901
Miami, FL 33131
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn.
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- On rare occasions, past habitual abuse of our Return Policy